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Clinic worker answers phone while working on computer.
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4 MIN READ

Oregon clinic redesigns patient registration to save clicks, time

Gathering patient information before the visit saves precious time. Learn how one practice discovered a new process that could save $200,000 a year.

Sustainability
Physician listening with empathy for patient.
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5 MIN READ

When acrimony arises with patients, listen with empathy

Be present and listen for underlying needs to improve care. How an internist used empathetic-listening skills to defuse a tense situation.

Physician-Patient Relationship
Physician shows a patient an x-ray on a digital tablet.
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5 MIN READ

Seattle health system peeks behind requests for unneeded care

Talking treatment pros and cons with patients can cut inappropriate testing and treatment orders. Five steps to move toward wiser choices.

Physician-Patient Relationship
Five residents gathered around conversing.
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4 MIN READ

San Francisco clinic’s daily huddles make efficiency a team sport

Team huddles can enhance productivity and morale. Learn how a primary care clinic tweaked their huddles to make them essential to everybody’s day.

Scope of Practice
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4 MIN READ

6 steps to starting your own diabetes prevention program

Members of a care team that implemented its own lifestyle-change program share their insights, including where to find helpful resources.

Diabetes
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4 MIN READ

Clinicians often misestimate interventions’ harms, benefits

A systematic review finds clinicians regularly overestimate how much tests, treatments and screenings help and underestimate how much they can harm.

Physician-Patient Relationship
Physician entering data into a laptop.
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6 MIN READ

EHR safety concerns uncovered, addressed with daily huddle

New hospital? Check. New EHR? Check. At the same time? Better huddle up.

Physician-Patient Relationship
Couple has virtual visit from doctor in their home.
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6 MIN READ

Where telemedicine has been, where it’s headed

Experts explain the early successes of telemedicine and the work that must be done to encourage its expanded use in clinical practice.

Digital
Physician displaying prediabetes app on tablet for patient.
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4 MIN READ

Is the patient at risk for diabetes? It’s a $100 billion question

The U.S. spends more on diabetes than on any other condition, but tools to help physicians and patients prevent the disease are well within reach.

Diabetes