Physician-Patient Relationship

Pearl of the Week: Set expectations about using the patient portal

Engage and inform your patients

. 1 MIN READ
STEPS Forward Pearl of the Week

Both patients and care teams need to understand that communication through the patient portal should not replace a physician visit, whether telehealth or in-person.

Offer your patients a handout describing the best way to use the portal. Be open and honest with patients if they are sending too many messages.

Learn more

Stay up to date on practice innovations

Join the AMA today

Become a member of the nation’s largest physician organization and get exclusive access and benefits.

FEATURED STORIES