Physician-Patient Relationship

Pearl of the Week: Set expectations about using the patient portal

Engage and inform your patients

. 1 MIN READ
STEPS Forward Pearl of the Week

Both patients and care teams need to understand that communication through the patient portal should not replace a physician visit, whether telehealth or in-person.

Offer your patients a handout describing the best way to use the portal. Be open and honest with patients if they are sending too many messages.

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